Relying on a legacy CRM, Croma was unable to offer mobility extensions to their fleet of technicians. There was also a need to automate many of their service fulfilment processes to get better speed & efficiency in place.
Servify's platform was configured to solve Croma's pressing needs, complete with mobility extensions. The platform was also integrated with existing CRM to enable a seamless flow of requests. This enabled the automation of the service fulfilment processes as well as preventing revenue leakages.
The Service Network Management team became free from the mundane, monotonous & time-consuming tasks which are now automated. The network of partners expanded significantly within 6 months of implementation and process validations have resulted in enhanced revenues.
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